General Terms and Conditions of Sale

Last updated: February 28, 2026

1. COMPANY INFORMATION

The website www.copperfil.com  (the “Website”) is published and operated by:

NATURAL CUT, Société par Actions Simplifiée (SAS) with a share capital of 1,000 €,
registered with the RCS of Versailles under number 812 536 423,
with its registered office at:
20 Route de Nogent-le-Roi
78113 Bourdonné
France

Represented by its President, Maria Romanova.

Through this Website, NATURAL CUT designs and sells handcrafted copper accessories under the brand CopperFil (the “Products”).

2. BRAND ETHOS & ARTISANAL NATURE

CopperFil creations are handcrafted in limited quantities using copper — a noble, living material.

Each piece is individually shaped by hand. Subtle variations in texture, structure, or patina are inherent to artisanal work and contribute to the uniqueness of each creation. These variations do not constitute defects.

Copper naturally evolves over time and may oxidise or develop patina. This organic transformation is part of the material’s beauty.

By placing an order, the customer acknowledges the singular and handcrafted nature of the Products.

3. PURPOSE & ACCEPTANCE

These General Terms and Conditions of Sale (“GTCS”) govern all purchases made through the Website.

By placing an order, the customer confirms having read and accepted these GTCS without reservation.

The applicable version is the one in force on the date of order.

The Website is intended for individuals aged 18 or over with legal capacity to contract.

4. PRODUCTS

Product descriptions and photographs are provided with the greatest possible accuracy. However, images are non-contractual and may slightly differ due to screen settings or lighting.

CopperFil reserves the right to modify or discontinue Products at any time without notice.

Certain pieces may be made-to-order, in which case production time will be indicated before purchase.

5. PRICES

Prices are displayed in Euros (€).

For customers within the European Union, prices include applicable VAT.

✨ Complimentary shipping is offered on all orders delivered within the European Union.

For deliveries outside the EU:

  • Shipping fees are calculated at checkout.
  • Customs duties and import taxes remain the responsibility of the customer.

CopperFil reserves the right to modify prices at any time; however, Products are invoiced at the price confirmed at the time of order.

6. ORDER PROCESS & CONTRACT FORMATION

The ordering process includes:

  1. Selection of Products
  2. Cart validation
  3. Entry of delivery and billing information
  4. Secure payment
  5. Confirmation email

The sales contract is concluded once payment has been validated and a confirmation email has been sent.

CopperFil reserves the right to refuse any order in case of:

  • Payment refusal
  • Suspected fraud
  • Abnormal ordering patterns

  • Stock unavailability

  • Force majeure


7. PAYMENT

Payments are processed through secure payment providers available on the Website (including WooCommerce-integrated solutions such as Stripe or credit/debit card).

The customer guarantees that they are fully authorised to use the selected payment method.

CopperFil shall not be held responsible for payment authorisation refusal by financial institutions.

8. DELIVERY

Products are delivered to the address indicated by the customer at checkout.

Delivery times are indicative and may vary depending on destination and production time (for made-to-order pieces).

Risk transfers to the customer upon physical receipt of the Product.

CopperFil shall not be liable for delays caused by carriers or events beyond reasonable control.

9. COMPLIMENTARY EU RETURNS – RIGHT OF WITHDRAWAL

In accordance with European consumer law, customers residing in the EU have the right to withdraw from their purchase within 14 days from the date of receipt, without justification.

✨ For orders delivered within the European Union, CopperFil offers complimentary returns within this 14-day period.

To exercise this right, the customer must notify CopperFil by email at sales@copperfil.com , including the order number.

Returned items must:

  • Be unworn

  • Be in perfect condition

  • Be returned in original packaging

  • Show no signs of damage or alteration


Once inspected and approved, the refund will be issued within 14 days to the original payment method.

 

10. EXCLUSIONS FROM RETURN

The following items cannot be returned:

  • Customized or personalized creations

  • Made-to-order pieces produced according to customer specifications

  • Earrings (for hygiene reasons), unless defective


This is in accordance with Article L221-28 of the French Consumer Code.

 

11. DEFECTIVE PRODUCTS & LEGAL GUARANTEES

If a Product is received defective or damaged, the customer must contact CopperFil within 48 hours of receipt, including photographs.

In such cases, CopperFil may:

  • Replace the Product, or

  • Issue a full refund


Customers benefit from the legal guarantee of conformity and the guarantee against hidden defects under French law.

 

12. WELL-BEING DISCLAIMER

Copper has historically been associated with energetic and well-being properties.

However:

  • CopperFil creations are artistic accessories.

  • They are not medical devices.

  • They are not intended to diagnose, treat, cure, or prevent any disease.


Customers are responsible for verifying possible skin sensitivities or allergies.

 

13. INTELLECTUAL PROPERTY

All CopperFil creations, weaving techniques, sculptural structures, designs, photographs, texts, brand identity, and visual elements are the exclusive property of NATURAL CUT.

Any reproduction, imitation, distribution, or commercial use — in whole or in part — without prior written authorization is strictly prohibited and may give rise to legal proceedings.

 

14. FORCE MAJEURE

CopperFil shall not be held liable for failure or delay resulting from events beyond reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental measures.

 

15. PERSONAL DATA

Personal data collected through the Website is processed in accordance with applicable GDPR regulations and the Website’s Privacy Policy.

Customers have the right to access, rectify, or delete their personal data.

 

16. APPLICABLE LAW & DISPUTE RESOLUTION

These GTCS are governed by French law.

In case of dispute, an amicable solution will be sought prior to any legal action.

Failing amicable resolution, French courts shall have jurisdiction.

 

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